Resources When You Need It
The THREAD Helpdesk Team Is Fully Focused on Supporting All Your Stakeholders
THREAD believes that solutions designed for simplicity and ease of use are only made stronger with a support system as comprehensive as the platform it backs.
- Dedicated support website, available 24/7, providing videos, training resources, manuals, FAQs, and notifications on technology updates
- Helpdesk services offer support via email and phone, available globally, 24/7, with multi-lingual support
- Direct-to-patient services provide study-specific email and phone number(s), available globally, 24/7, with multi-lingual support
- Metrics reporting delivers consistent, blinded reporting to confirm areas for re-training, optimization, and FAQ requirements
- Global Data Privacy Office team, available worldwide to support study privacy requirements
The site training this morning was fabulous. The whole Client team really learned a lot (including me!) and we’re very excited to begin testing the Research Team side of the portal much more so than we have in the past. Thanks for taking the lead on pulling together a list on the knowledgebase articles – I really like the fact that these will be accessible when we log into the platform as our user roles!
CRO Client
